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272-283 Victoria Dock Road, London E16 3BY Telephone: +44(0)20 7474 0011 Email: reservations@customhouse-hotel.co.uk
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Need To Cancel Your Reservation?

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Our Cancellation Policy for bookings made on the Custom House website is 1 day (before 2pm GMT) prior to arrival.

In the case of cancellation after this, we reserve the right to charge the equivalent of a one night stay.

Bookings can be cancelled by:

  • calling 020 7474 0011, or
  • e-mail on reservations@customhouse-hotel.co.uk or
  • sending a fax on 020 7476 0005, or
  • completing the form opposite, or
  • using the red Cancellations button in the form below.

Cancel Booking

You can also use the form below to cancel your booking:

Your Name:
(required)

Your E-mail Address:

Your Telephone Number:
(required)

Best time to call:
   Daytime   Evening

Your Address:

Reservation Details:
Check In Date:         Nights:      Adults:      Children:
Access code/IATA code :